How long will delivery take?
Current delivery time within Europe is 1-2 business days
Current delivery time for international orders is 3-4 days
Where is my order shipped from?
All orders are dispatched from our warehouse in Madrid, Spain
How much will shipping cost?
Free Shipping on orders over €145
Current standard shipping cost within Spain (1-2 business days) is: a flat rate of €10
Current standard shipping cost for European orders (1-2 days) and outside of Europe* (3-4 days) is: a flat rate of €18
*South America not included. Current standard shipping cost for South America is (5-7 days): a flat rate of €30
What about customs fees and local duties for orders outside the EU?
For orders from CANADA, USA, JAPAN, UAE, MALAYSIA, SINGAPORE, SWITZERLAND, & SOUTH KOREA all of the taxes and local duties are covered. For countries not listed above, we are not responsible for local duties and taxes that incur.
- All orders are dispatched out of Madrid, Spain.
- We are not responsible for your local duties or taxes. As NDLSS is a Spanish based company, you may be subject to transactional fees. Please contact your bank for more detailed information.
- Customers within the European Union will not be charged any additional duties upon receiving your order. International orders (outside of the EU) will have local duties or taxes. When in doubt check with your local customs office for current rates.
- Please be informed that if a client refuses to accept a package due to local import fees or taxes, the package is automatically destroyed by the carrier. When this occurs, we reserve the right to refuse the order cancellation and refund.
- NDLSS will dispatch orders on business days. Business days are Monday to Friday. Please keep this in mind when placing orders on Saturday or Sunday.